A chatbot designed to help your clients

Use chatbots to help humans, not to replace them!
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Our commitments
Offering the user a fluent conversational experience

We have developed a series of innovative solutions to guarantee a truly seamless and realistic conversation.

Firstly, I need to know whether you are an existing customer of our company
Yes No
Not yet, but I’m thinking of becoming one soon!
Since you are not yet a customer we’d like to invite you to check out the solutions we offer.
Automation that keeps humans at the heart of the conversation

We will develop your chatbot to handle frequent enquiries and hand over to a human when it is no longer able to manage the conversation.

Hello. I’m here to help you. I can help you to produce a credit simulation or to find out more about our insurance products.
Simulation Insurance
I have a problem with my bank card and I need help
In this instance, I will hand you over to a specialist human adviser.
Our solutions
Customer service
  • After-sales service
  • Conversational FAQ

Efficient virtual advisers to handle initial enquiries and easy escalation to a human adviser if need be.

Improving productivity and satisfaction levels

Sales
  • After-sales
  • Sales
  • Online quotation

Advisers to inform, qualify and convert potential clients into clients in various sectors.

Generating leads and gauging repercussions

Marketing
  • Brand Content
  • Competions
  • Notifications

Conversational agents who will boost the brand’s exposure, foster a sense of loyalty and generate traffic to your site.

Delivering context-based content through conversations

Our process
Personal support in implementing your projects
1
Design

Determining the functional scope of the bot and its behaviour:

  • Determining the aims of the chatbot
  • Determining the conversation scenario
  • Identifying natural language processing (NLP) models
  • Identifying training data needs for the aforementioned models
  • Need to connect to your IS
2
Development Test

Builds and iterations to make your chatbot alive :

  • Chatbot development
  • Natural language recognition model training
  • Addition of external components if need be (CRM, company’s IS, etc.)
  • Functional tests (performed by us, you or a panel)
  • Configuration of your editing tool
3
Deployment Monitoring

Release, first users and first feedbacks

  • Onlining through the selected channels
  • Hosting on our high-performance, high-availability platform
  • Analysis, support and corrections
4
Continuous improvement

Ensuring the correct functioning of the system in relation to the initial scope and planning its expansion :

  • Mesure de la satisfaction des utilisateurs
  • Analyse du comportement des utilisateurs
  • Reporting mensuel
  • Recommandations d’amélioration sur la base des résultats
Our funcitonnalities
We piece together the right technological components to create your perfect chatbot
Multi-platform

Our proprietary framework enables you to reach all of your clients wherever they may be with no extra effort on your part.

Understanding natural language

Our team has developed various modules to ensure that free text entries can be understood, intentions detected and levels of aggression gauged.

Escalation to a human adviser

Your chatbot cannot do everything. When it comes to the most complex of tasks and more aggressive individuals it will seamlessly hand over to a human operator.

Statistics

We will provide you with indicators to enable you to accurately measure the impact of your bot in accordance with the objectives you have set.

Nos expériences

Grâce à ce dispositif “hybride” (arborescence décisionnelle + reconnaissance des saisies libres), le bot a correctement répondu 90 % du temps.

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Le Salon des Entrepreneurs de Lyon souhaitait se doter d'un chatbot pour fournir de premiers services essentiels aux inscrits et visiteurs. C'est ainsi qu'est né Charlie, le chatbot du Salon des Entrepreneurs

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La problématique du client 

Pour le lancement d'une cellule d'innovation en interne du groupe, IPSEN souhaite diffuser les informations utiles et répondre aux questions des collaborateurs via un canal suscitant l'attention.

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